Scheduled Maintenance

Mailroom Service - Scheduled server migration in EU region
Vtiger Mailroom Service Maintenance: On Sunday, November 30th, 2025, at 04:30 AM GMT, the Vtiger EU region Mailroom service will undergo scheduled maintenance for migration. The maintenance is expected to take up to 4 hours.

Affected Services: During this window, background operations will be paused, and the Mailroom service will be unavailable. Incoming emails may experience delays, and any actions configured in your Mailroom workflows will be processed after the maintenance is completed. Normal scanning and processing will resume once the service is restored.

Update: If you have any questions regarding this maintenance, please get in touch with us at support@vtiger.com.
Posted on: Nov 28, 12:00 PM UTC

Past incidents

Thursday 30th October 2025

No incidents reported.

Wednesday 29th October 2025

No incidents reported.

Tuesday 28th October 2025

No incidents reported.

Monday 27th October 2025

No incidents reported.

Sunday 26th October 2025

No incidents reported.

Saturday 25th October 2025

No incidents reported.

Friday 24th October 2025

No incidents reported.

Thursday 23rd October 2025

No incidents reported.

Wednesday 22nd October 2025

No incidents reported.

Tuesday 21st October 2025

No incidents reported.

Monday 20th October 2025

Delays in 2FA and Password Reset Emails

Identified : Incident Start: October 20, 2025 – 7:10 AM UTC Last Updated: October 20, 2025 – 10:10 AM UTC

Impact: Some users experienced delays in receiving two-factor authentication (2FA) codes and password reset emails between approximately 7:10 AM and 10:00 AM UTC. This was due to an AWS SES issue in the US-EAST-1 region causing increased error rates and latency for outbound transactional emails.

Current Status: AWS has reported that services have largely recovered, and email delivery operations have returned to normal. We continue to monitor the system to ensure full resolution.

Next Steps:

We are continuing to monitor our email delivery queues for any residual delays.

Users who still experience delays are advised to retry or request new 2FA or reset emails.

Root Cause: The issue was related to AWS SES and DynamoDB disruptions in the US-EAST-1 region, which impacted message delivery and authentication services..

Sunday 19th October 2025

No incidents reported.

Saturday 18th October 2025

No incidents reported.

Friday 17th October 2025

No incidents reported.

Thursday 16th October 2025

Service Disruption: Global Search in EUIR Region

Investigating:

Apologies for any inconvenience. Global Search is experiencing a service disruption on the Europe Ireland Region. For assistance, please contact support@vtiger.com. Thank you for your understanding.

Resolved:

We are pleased to inform you that the service disruption affecting Global Search on the Europe Ireland Region has been successfully resolved. All services are now fully operational. If you encounter any further issues or have any questions, please don't hesitate to contact our support team at support@vtiger.com. Thank you for your patience and understanding during this period.