Subscribe

All systems are functional.

Past incidents

Wednesday 22nd May 2019

No incidents reported.

Tuesday 21st May 2019

Maintenance - Software Update 7.19.5.2


Release updates in May 2019:

This document includes the new features, enhancements, bug fixes, and usability updates in Vtiger for the 7.19.5.2 version.


Summary:

Software maintenance update.


Enhancements:
  1. New fields - Billing Type and Duration are added to the Products module and the Line Item block respectively to select the mode of billing.
  2. E.g., When a product is delivered as a bundle for several months, the Billing Type is set as Subscription and the Duration is set to ā€˜nā€™ month in the invoice.
  3. You can now insert Appointment links, Survey Link, and the documents in an Email Template.
  4. The Find Duplicates action in the List View of a module is now applied specifically on a selected List.
  5. A default One to Many relationship is added between Quotes and Invoices.
  6. The Used Units of the Service Contracts get updated when the Case is set to Resolved status too.

CRM with below 30 users:

Asia Pacific Europe US East
Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
20 May 2019 21 May 2019 20 May 2019 27 May 2019 23 May 2019 23 May 2019 27 May 2019
18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

CRM with 30 users and above:

Asia Pacific Europe US East
Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
29 May 2019 29 May 2019 29 May 2019 29 May 2019 29 May 2019 29 May 2019 29 May 2019
18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

Posted On: Tuesday, 21 May 2019 02:46 PM UTC

Monday 20th May 2019

No incidents reported.

Sunday 19th May 2019

Scheduled maintenance on Singapore Region
  • Completed:
  • The scheduled maintenance has been completed and all instances are now operating normally.

    If you face any issues, please contact our support team at support@vtiger.com. We thank you for your patience.

    Posted On: Sunday, 19 May 2019 08:47 AM GMT



  • In Progress:
  • Scheduled maintenance is currently in progress. We will provide updates as necessary.

    Posted On: Sunday, 19 May 2019 04:01 AM GMT


  • Maintenance:

  • Scheduled On Sunday, 19th May 2019 at 04:00 AM GMT, We will be performing an upgrade of the operating system for instances in Singapore region. We anticipate this planned maintenance will take 6 to 7 hours to complete.


    During this maintenance window, Vtiger CRM service will not be accessible and all background operations scheduled during this time frame will be paused.All operations will resume immediately after the end of the maintenance window.


    If you have any questions or concerns, Please reach us at support@vtiger.com

    Posted On: Thursday, 17 May 2019 04:40 GMT

    Mailroom Service - Scheduled disk upgrade in Australia region

    Update: Scheduled server maintenance has been completed successfully.If you are experiencing any problem with your mailroom services please write us to support@vtiger.com.

    Saturday 18th May 2019

    No incidents reported.

    Friday 17th May 2019

    No incidents reported.

    Thursday 16th May 2019

    No incidents reported.

    Wednesday 15th May 2019

    Delay in Email Delivery for Frankfurt region.

    Resolved : Emails delay delivery issue is resolved now. Please reach us if you have any concerns.

    Tuesday 14th May 2019

    No incidents reported.

    Monday 13th May 2019

    No incidents reported.

    Sunday 12th May 2019

    Scheduled maintenance on Europe-Frankfurt Region
  • Completed:
  • The scheduled maintenance has been completed and all instances are now operating normally.

    If you face any issues, please contact our support team at support@vtiger.com. We thank you for your patience.

    Posted On: Sunday, 12 May 2019 12:00 PM GMT


  • In Progress:
  • Scheduled maintenance is currently in progress. We will provide updates as necessary.

    Posted On: Sunday, 12 May 2019 06:01 AM GMT


  • Maintenance:

  • Scheduled On Sunday, 12th May 2019 at 06:00 AM GMT, We will be performing an upgrade of the operating system for instances in Europe-Frankfurt region. We anticipate this planned maintenance will take 6 to 7 hours to complete.


    During this maintenance window, Vtiger CRM service will not be accessible and all background operations scheduled during this time frame will be paused.All operations will resume immediately after the end of the maintenance window.


    If you have any questions or concerns, Please reach us at support@vtiger.com

    Posted On: Thursday, 10 May 2019 01:30 GMT

    Saturday 11th May 2019

    No incidents reported.

    Friday 10th May 2019

    No incidents reported.

    Thursday 9th May 2019

    No incidents reported.

    Wednesday 8th May 2019

    No incidents reported.