Issue: Customers across Europe-Frankfurt region faced CRM accessibility issues, which rendered Vtiger CRM unusable between Thursday, 6 December 2018 00:57:10 UTC and 06:27:00 UTC
Cause: While performing a scheduled task during non-peak hours that needed changes in the Europe-Frankfurt region service firewall, Due to human error one of the firewall rule was deleted from the system, which was responsible for HTTPS traffic flow on 443 port.
Resolution: As soon as it was known in the investigation that issue occurred because of the firewall restriction, the configuration was changed immediately to allow normal traffic to flow across servers and login is working again as expected. You can reach out to our Support team at firstname.lastname@example.org if you have any additional questions.Thank you for your patience.
Corrective and Preventive Measures: Because of this issue we will be reviewing our process checklists and maintaining a reviewer for any critical changes in the infrastructure.
Posted On: Thursday, 6 December 2018 04:53:00 AM UTC
Wednesday 5th December 2018
No incidents reported.
Tuesday 4th December 2018
No incidents reported.
Monday 3rd December 2018
Maintenance - Software Update 22.214.171.124
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