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All systems are functional.

Past incidents

Monday 26th June 2017

No incidents reported.

Sunday 25th June 2017

No incidents reported.

Saturday 24th June 2017

No incidents reported.

Friday 23rd June 2017

No incidents reported.

Thursday 22nd June 2017

Scheduled Maintenance

Scheduled system maintenance will be performed on our nodes. This maintenance is being implemented in order to improve stability and to safeguard our nodes against security vulnerabilities.


Note: Maintenance will be done region-wise and customers may experience a 5-10 minute disruption during this time.

Wednesday 21st June 2017

No incidents reported.

Tuesday 20th June 2017

Issue with Webservice login

Resolved - We've resolved the issue impacting Webservice login, Outlook plugin and Thunderbird plugin. Our apologies for the inconvenience!

Posted On: Tuesday, 20 June 2017 16:50 GMT

Update - We have identified the cause and deploying the fix.

Posted On: Tuesday, 20 June 2017 16:23 GMT

Investigating- We are investigating issues with Webservice login, Outlook plugin and Thunderbird plugin. We are working on it and will post an update about the fix shortly.

Posted On: Tuesday, 20 June 2017 16:00 GMT

Monday 19th June 2017

Maintenance - Software update 7.17.6.2



Key enhancements:

Link related record to the parent record created via webforms.
For eg., An existing contact creates a Case via webform, this case is attached to the related contact in the CRM.

Usabilities:

  1. Click on Chat from Touchpoints redirects to detail view of the record.
  2. View only the users belonging to the group under dropdown in inbox.
  3. Idle indicator is dissolved for cases in Resolved state.
  4. "Messenger and notification sounds changed".

Service Impact : None. Service will be available during this update, without any disruption.

Pacific East Asia South Asia & Middle East Europe Americas
14:00 GMT 18:00 GMT 17:00 GMT 03:00 GMT 08:00 GMT

Time : Servers in different regions will be updated at different times, as noted above.

Posted On: Monday, 19 June 2017 05:30 GMT

Sunday 18th June 2017

No incidents reported.

Saturday 17th June 2017

No incidents reported.

Friday 16th June 2017

No incidents reported.

Thursday 15th June 2017

No incidents reported.

Wednesday 14th June 2017

No incidents reported.

Tuesday 13th June 2017

No incidents reported.

Monday 12th June 2017

No incidents reported.