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All systems are functional.

Past incidents

Tuesday 24th January 2017

No incidents reported.

Monday 23rd January 2017

No incidents reported.

Sunday 22nd January 2017

Vtiger Server Maintenance - Subset of Europe and Europe-Frankfurt region

Update - We have completed the maintenance process successfully, we appreciate your patience. If you have any issues, please report to support@vtiger.com

Posted On: January 22st 2017, 09:30 AM GMT

On January 22nd 2017 at 06:00 AM GMT, we will be upgrading the infrastructure to improve CRM performance. We anticipate this planned maintenance will take between 2 and 3 hours to perform.

This upgrade will enhance the performance and capacity of the servers. During this maintenance window, Vtiger CRM service will not be accessible and all background operations scheduled during this time frame will be paused. All operations related to the service will resume immediately after the maintenance window ends.

This upgrade is only meant for subset of Europe and Europe-Frankfurt region servers.

Posted On: January 18 2017 12:14 GMT

Saturday 21st January 2017

No incidents reported.

Friday 20th January 2017

No incidents reported.

Thursday 19th January 2017

Save record action might cause trouble.

Update :

Issue has been resolved and saving records in CRM is operational.

Posted On: Jan 19th, 10:56 GMT

Update :

Identified the issue and resolving the same in all instances.

Posted On: Jan 19th, 10:40 GMT


Investigating - Currently some instances might experience problems while saving records in CRM, Our Engineering Team is working on the fix
Jan 19, 10:05 GMT

Wednesday 18th January 2017

Maintenance - Software update 7.17.1.2

Key areas

  • Add a custom field in Module Layouts and Fields of type Rich Text Area to get basic editor options in a record view.
  • Enable SLA behaviour for custom status values in Case.
  • Resolution Time field added to Cases module. This field shows up the time spent in all states when SLA clock is running.
  • Workflow Send Email Task is ruled out for invalid TO email addresses.
  • Enable the BCC address checkbox in Mailbox settings to view the replies in your email account (gmail/yahoo/hotmail,etc.)
  • Spellcheck option is now also available in Email compose window and Case reply window.
  • On deleting a module, a warning message is displayed - All the Workflows, Reports(including this module as secondary module), Dashboard Widgets, Print Templates, Email Templates, and other related records to this module will be deleted.

Usability areas:

  • Merge is disabled if the Delete Permission is denied for a user in Profiles.
  • Allow Customer to select Timezone for Appointment link, if timezone match not found.
  • Option to Auto fill form data in Appointment pages.
  • Links are clickable in Inbox Comments tab.
  • Email Templates are now supported in all domains and browsers.
  • Default Satisfaction Survey workflow triggers - Only first time conditions are met.

    Impact: None, Service will be available during this update, without any disruption.
Pacific East Asia South Asia & Middle East Europe Americas
14:00 GMT 18:00 GMT 17:00 GMT 03:00 GMT 08:00 GMT
Time: Servers in different regions will be updated at different times, as noted above.

Posted On: Jan 18th, 12:50 GMT

Tuesday 17th January 2017

Email Campaigns Delayed

Update :

Email Campaigns is now operational as expected


Investigating - Currently email campaigns are getting delayed.
Jan 17, 11:00 GMT

Monday 16th January 2017

No incidents reported.

Sunday 15th January 2017

No incidents reported.

Saturday 14th January 2017

No incidents reported.

Friday 13th January 2017

No incidents reported.

Thursday 12th January 2017

SIgnups are temporarily down

Update :

Signup service is now operational as expected

Jan 12, 1:00 GMT


Investigating - We are investigating issues of signup failures, please reach our support team if you need any assistance
Jan 12, 12:30 GMT

Wednesday 11th January 2017

Some Instances might experience delays in mail delivery sent via default outgoing mail server.

Update :

Email service is now operational as expected

Posted On: Jan 11th, 09:30 GMT
Update :

Currently we are routing the mails via backup servers..

Posted On: Jan 11th, 06:55 GMT
Update :

Some Instances might experience delays in mail delivery sent via default outgoing mail server.

Posted On: Jan 11th, 06:00 GMT

Tuesday 10th January 2017

No incidents reported.