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All systems are functional.

Past incidents

Friday 16th November 2018

No incidents reported.

Thursday 15th November 2018

No incidents reported.

Wednesday 14th November 2018

No incidents reported.

Tuesday 13th November 2018

Maintenance - Software Update 7.18.11.1

New Editions:

  1. New Sales Enterprise edition in Sales product stack.

  2. Ultimate edition is renamed to Vtiger one professional.

  3. New Vtiger one enterprise edition in Vtiger one product line.

  4. New Features:

    1. Light User Roles
    2. Create users with new types - Single App, Light Agent.

    3. Co-owners
    4. Assign co-owners to a record to allow record access to multiple owners and their supervisors based on role hierarchy

    5. 2-way sync between Vtiger and IMAP providers
    6. 2-way sync between Vtiger and IMAP providers lets you access all your emails in Vtiger without opening the email client.

    Enhancements:

    1. Mentions and Activity Reminders moved to user-level Notification Preferences.
    2. Appointment’s reminder email to the Contact is now sent from the event owner’s email address.
    3. In addition to Google, a user can log in via LinkedIn, Office365, Facebook, and Twitter IdP SSO.
    4. You can now schedule a report to all admins.
    5. Option to convert to HelpDesk free edition from a paid helpdesk plan is available.
    6. Admins can now view the Roles linked to a Profile on the profile set up page.
    7. Tags are available as conditions in Marketing lists, Module lists and Reports.
    8. You can configure ‘Reply to’ email address in an Email Campaign.
    9. OData API is enhanced to retrieve module specific information.
    10. Option to copy terms and conditions clause to the new record generated from the base inventory record.
    11. EX: For example, Quote terms and conditions can be copied onto the new invoice generated from a quote record.

    Usability:

    1. List View is now available for Roles in addition to the tree view.
    2. Workflow & Approval Send Email action gets cancelled if the from and reply-to email addresses are not verified.
    3. Case interactions is available in preview mode.
    4. Login Here link in Customer Portal Login details email can be renamed from Layouts Editor.
    5. Customer name field in Assets module is renamed to Organization name.

    CRM with below 30 users:


    Asia Pacific Europe US East
    Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
    13 Nov 2018 13 Nov 2018 14 Nov 2018 19 Nov 2018 16 Nov 2018 16 Nov 2018 19 Nov 2018
    18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

    CRM with 30 users and above:


    Asia Pacific Europe US East
    Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
    26 Nov 2018 26 Nov 2018 27 Nov 2018 26 Nov 2018 26 Nov 2018 26 Nov 2018 26 Nov 2018
    18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

    Posted On: Tuesday, 13 Novober 2018 8:00 AM UTC

Monday 12th November 2018

No incidents reported.

Sunday 11th November 2018

Scheduled Maintenance on Vtiger CRM - Subset of customers from Europe(Ireland) region

Completed:

Vtiger CRM maintenance completed successfully. We thank you for your patience. Please report any questions or issues to support@vtiger.com

Posted On: Sunday, 11 November 2018 9:30 AM UTC

In progress:

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted On: Sunday, 11 November 2018 6:30 AM UTC

Scheduled:

On Sunday, 11 November 2018 at 06:00 AM UTC, our Operations team will be performing an infrastructure upgrade to enhance performance and capacity of few CRM servers in Europe(Ireland) region.We expect this planned maintenance to take 3 hours to complete.

Affected services: During the maintenance period, access to Vtiger CRM will be unavailable for a subset of customers in Europe(Ireland) region

Posted On: Sunday, 11 November 2018 06:00 AM UTC

Saturday 10th November 2018

No incidents reported.

Friday 9th November 2018

No incidents reported.

Thursday 8th November 2018

No incidents reported.

Wednesday 7th November 2018

No incidents reported.

Tuesday 6th November 2018

No incidents reported.

Monday 5th November 2018

No incidents reported.

Sunday 4th November 2018

Scheduled Maintenance on Vtiger CRM - Subset of customers from Europe(Ireland) region

Completed:

Vtiger CRM maintenance completed successfully. We thank you for your patience. Please report any questions or issues to support@vtiger.com

Posted On: Sunday, 4 November 2018 9:30 AM UTC

In progress:

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted On: Sunday, Sunday, 4 November 2018 6:30 AM UTC

Scheduled:

On Sunday, 4 November 2018 at 06:00 AM UTC, our Operations team will be performing an infrastructure upgrade to enhance performance and capacity of few CRM servers in Europe(Ireland) region.We expect this planned maintenance to take 3 hours to complete.

Affected services: During the maintenance period, access to Vtiger CRM will be unavailable for a subset of customers in Europe(Ireland) region

Posted On: Sunday, 4 November 2018 04:00 AM UTC

Saturday 3rd November 2018

No incidents reported.

Friday 2nd November 2018

No incidents reported.