Past incidents

Saturday 26th December 2015

No incidents reported.

Friday 25th December 2015

No incidents reported.

Thursday 24th December 2015

Email campaign delivery 2 to 24 hours behind schedule.

Resolved - The Email campaigns are now working normally.
Dec 24, 15:22 GMT

Update - We have added more mail servers (nodes), to increase the throughput.
Dec 24, 6:00 GMT

Update - Currently email campaigns are encountering a delay because of the heavy flow of emails.
Dec 24, 05:30 GMT

Maintenance - Software update 7.15.12

Default 'All' filter columns can now be configured by Admins
You can now send targeted campaigns by segmenting lists based on users who did not engage with the previous campaigns.
Domain field added in Organization record to help match incoming emails to Organizations. Cases created from emails are marched automatically with Organizations. Multiple domains for a company is also supported.
Admins can now configure personalized lists and share with users. For example, Cases assigned to me, My Group Cases, My team Opportunities
Reference Fields in Webforms can be used to link web data to an existing record in Vtiger
Recycle Bin now shows deleted time and who deleted it.
User can set only one alert for SLA violations (earlier, 2 alerts were mandatory)
Export Report in PDF format.
Email templates will now display dates in the user's preferred date format.

Impact: Service will continue to be available through out the maintenance window.

Pacific	East Asia	South Asia & Middle East	Europe	Americas
14:00 GMT	18:00 GMT	17:00 GMT	03:00 GMT	08:00 GMT

Time: Servers in different regions will be updated at different times, as noted above.

Posted On: Dec 23rd, 12:00 GMT

Wednesday 23rd December 2015

No incidents reported.

Tuesday 22nd December 2015

No incidents reported.

Monday 21st December 2015

No incidents reported.

Sunday 20th December 2015

No incidents reported.

Saturday 19th December 2015

No incidents reported.

Friday 18th December 2015

No incidents reported.

Thursday 17th December 2015

No incidents reported.

Wednesday 16th December 2015

No incidents reported.

Tuesday 15th December 2015

No incidents reported.

Monday 14th December 2015

Maintenance: Outgoing mail server upgraded

Update - Maintenance completed succesfully.
Dec 14, 08:35 GMT

Update - During this update there shall be no downtime.
Dec 14, 08:30 GMT

Upgrade - We have upgraded our outgoing mail server.
Dec 14, 08:20 GMT

Sunday 13th December 2015

No incidents reported.

Saturday 12th December 2015

No incidents reported.

Friday 11th December 2015

Maintenance - Software update 7.15.11.4

This update fixes issue with showing Currency symbol in Widgets, Text formatting in Comments, plus 50 other minor bug fixes and usability improvements.

Impact: Service will continue to be available throughout the maintenance window.

Pacific	East Asia	South Asia & Middle East	Europe	Americas
14:00 GMT	18:00 GMT	17:00 GMT	05:00 GMT	07:00 GMT

Time: Servers in different regions will be updated at different times, as noted above.

Posted On: Dec 9th, 13:12 GMT