Update - We have completed the process of migration smoothly, we appreciate your patience.
Jan 07, 01:00 GMT
Update - To bring the service back up to the full speed as soon as possible, we are forced to go to Plan B. That is, we will have to suspend access to your account while we do the migration. We will stop access at 1:15 AM US EST. We are not sure how long the process will take. We are hoping to complete this within 4 hours.
We have been working with Amazon team, and all the options we tried were not successful. Amazon team has shared that EBS volume tried to repair itself after it encountered the issue, but they don't know why the drive did not return to normal operation. Amazon has escalated it to their Service team. We are not pleased with the level of support we got from Amazon, and will review other options in coming weeks.
Locking users out during business hours is something we never have done in the past. In this particular situation, we have exhausted all options. We understand that this will cause a loss for your business, and will try to do our best to bring the service back as soon as possible. .
Jan 06, 6:00 GMT
Update - To fix this problem permanently, we are migrating all the instances from this server to the new server, the migration process is incremental, while your instance is being migrated you might face the downtime for 5-10 minutes, The migration time is 12:00 GMT to 16:00 GMT .
Jan 06, 11:18 GMT
Update - We are recovering the server, so there might be a down time of 10-15 minutes .
Jan 06, 10:28 GMT
Update - Service can be accessed now, but you might encounter some delays, till the problem is fully fixed.
Jan 06, 01:00 GMT
Update - Our Operations team have identified the issue and are working for the resolution.
Jan 06, 00:45 GMT
Monitoring - Currently one of the servers in US region is behaving abnormally, we are investigating the issue and will keep you updated regarding the progress.
Jan 05, 18:55 GMT
