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Past incidents

Thursday 7th April 2016

Maintenance - Software update 7.16.3

This update includes features, usability and feature enhancements and issues fixes.
Key areas:
  • Create a record in any entity module in Vtiger using Mailroom with the details of the email body.
  • Next renewal date of email credits is shown on Email Campaigns page
  • Only Events created since last one month to next six months are synchronized via Google and Office 365 extension by default.
  • Usability enhancements


Impact: Service will be available during this update, without any disruption.
European region North & South America region South Asia & Middle East region East Asia region Pacific region
04:00 GMT 08:00 GMT 18:00 GMT 17:00 GMT 14:00 GMT

Wednesday 6th April 2016

No incidents reported.

Tuesday 5th April 2016

Email Campaigns Delayed


Resolved - Issue has been resolved and now the emails will flow normally.
Apr 05, 2:26 PM GMT


Identified - This issue was identified and our Operations Team is working on the resolution
Apr 05, 10:35 GMT


Investigating - Currently email campaigns are getting delayed.
Apr 05, 10:00 GMT

Monday 4th April 2016

No incidents reported.

Sunday 3rd April 2016

No incidents reported.

Saturday 2nd April 2016

No incidents reported.

Friday 1st April 2016

No incidents reported.

Thursday 31st March 2016

No incidents reported.

Wednesday 30th March 2016

No incidents reported.

Tuesday 29th March 2016

No incidents reported.

Monday 28th March 2016

No incidents reported.

Sunday 27th March 2016

No incidents reported.

Saturday 26th March 2016

No incidents reported.

Friday 25th March 2016

No incidents reported.

Thursday 24th March 2016

No incidents reported.

Wednesday 23rd March 2016

Maintenance - Software update 7.16.2.3

Key areas

  • Follow and unfollow record was not working.
  • Calendar mass change owner was not respecting filter conditions.
  • Improving performance of Phone calls module.
  • Documents preview for some of PDF’s not showing properly.
  • Fixed issue with RSS feed.

    Impact: None, Service will be available during this update, without any disruption.


Pacific East Asia South Asia & Middle East Europe Americas
14:00 GMT 18:00 GMT 17:00 GMT 03:00 GMT 08:00 GMT
Time: Servers in different regions will be updated at different times, as noted above.

Posted On: Mar 18th, 07:30 GMT