Past incidents

Fixed - This issue is fixed now. We apologize for the inconvenience and thank you for your patience and continued support. If you are still experiencing an issue, Please write us to support@vtiger.com.
June 17th, 00:49 AM GMT

Update - This issue originated due to the third party library loading failure, our Operations team is working to fix issue for all the affected customers.
June 17th, 00:24 AM GMT

Investigating - Vtiger Team observed and receive reports from customers that CRM App is not functional with unresponsive Menu Button and actions in Dashboard & Related Tab access in Detail Views Pages. A high priority ticket has been raised. Our engineering is currently investigating the issue.
June 16th, 20:04 PM GMT

This update includes bug fixes.

Key Fixes

• The mails sent from the Projects are not getting attached to the related Contact and Organization.
• Events custom fields are not showing in report.
• In Cases Module, the Group should not be a link for a non-admin user.
• A click on global search icon doesn't work and the mouse pointer doesn't change it to hand pointer.
• 'Click here to manage List columns' does not show up custom fields to be selected.
• Import does not get in data for fields that are not mapped in Saved Mapping.
• Checkbox values are showing value as empty when value is 'No'.

Impact: None, Service will be available during this update, without any disruption.

Pacific	East Asia	South Asia & Middle East	Europe	Americas
14:00 GMT	18:00 GMT	17:00 GMT	03:00 GMT	08:00 GMT

Time: Servers in different regions will be updated at different times, as noted above.

Posted On: June 13th, 09:45 GMT

Fixed - This issue is fixed now, and service is now available back for the disrupted nodes.
June 05, 07:11 GMT

Update - This issue originated due to the service disruption from the Amazon Australia network issue, our Operations team is working to get those nodes online.
June 05, 06:15 GMT

Investigating - We are investigating reports of login and service disruption issues in our Australian Region.
June 05, 06:00 GMT

Service update - Around 03:30 GMT Vtiger was unreachable to some of the customers in Asia-Pacific region. This issue occurred because of the Godaddy DNS issue which they confirmed via their twitter handle GoDaddyHelp.
Posted on: June 03, 06:30 GMT