Past incidents

Friday 23rd September 2016

No incidents reported.

Thursday 22nd September 2016

Login failures in one of the node in US region

Resolved - Issue has been resolved and now the login's are working normally
Posted On: Sep 22, 15:58 GMT

Identified - This issue was identified and our Operations Team is working on the resolution
Posted On: Sep 22, 15:45 GMT

Investigating - We are investigating reports of login failure.
Posted On: Sep 22, 15:38 GMT

Wednesday 21st September 2016

No incidents reported.

Tuesday 20th September 2016

No incidents reported.

Monday 19th September 2016

Maintenance - Software update 7.16.9.1

This update includes bug fixes.

Key Features:

Gupshup SMS is a free group social messaging service that allows you to share and connect with your customers in India via SMS.

Service Impact: None, Service will be available during this update, without any disruption.

Pacific	East Asia	South Asia & Middle East	Europe	Americas
14:00 GMT	18:00 GMT	17:00 GMT	03:00 GMT	08:00 GMT

Time: Servers in different regions will be updated at different times, as noted above.

Posted On: September 19th, 06:45 GMT

Sunday 18th September 2016

No incidents reported.

Saturday 17th September 2016

No incidents reported.

Friday 16th September 2016

No incidents reported.

Thursday 15th September 2016

No incidents reported.

Wednesday 14th September 2016

No incidents reported.

Tuesday 13th September 2016

No incidents reported.

Monday 12th September 2016

No incidents reported.

Sunday 11th September 2016

No incidents reported.

Saturday 10th September 2016

No incidents reported.

Friday 9th September 2016

Subset of Japan customers Mails sent via default outgoing mail server experiencing delays.

Actions to Prevent Future Incidents:

Vtiger Operations Team made the improvements to the monitoring system to identify the mail delays more resilient against this type of delay in the future.

Fixed:

We have Identified and resolved the issue which is causing delay in sending emails .So there shouldn't be any delay in sending emails from now.

Posted On: Sep 10th, 08:30 GMT

Update :

Currently you might experience some delays on mails sent via default outgoing mail server in Japan Region.

Posted On: Sep 10th, 08:00 GMT