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Past incidents

Wednesday 7th December 2016

Subset of US customers Mails sent via default outgoing mail server experiencing delays.

Resolved : This issue was resolved and mail service is operational
Posted On: Dec 7th, 23:30 GMT
Identified : This issue was identified and our Engineering and Operations Team is working on the resolution. New mails are routed through backup mail service.
Posted On: Dec 7th, 22:00 GMT

Investigating : Currently you might experience some delays on mails sent via default outgoing mail server in US Region.
Posted On: Dec 7th, 20:54 GMT

Login issue in one of US server

Action Plan: - As part of our process, we are performing a full root cause analysis and will provide our customers with the details once they are available. We appreciate your trust in us as we continue to make your success our top priority.

Resolved - Issue has been resolved and now the login's are working normally.
Posted On: December 07, 17:05 GMT

Identified - Upon investigation, It was determined that it's due to Disk I/O error After addressing the DISK errors. the team began the process of bringing all impacted instances back online.
Posted On: December 07, 16:10 GMT

Investigating - Vtiger Operations Team discovered that all instances in one of the node in US Region were experiencing a service disruption, and end users were unable to access the service.
Posted On: December 07, 15:20 GMT

Tuesday 6th December 2016

No incidents reported.

Monday 5th December 2016

No incidents reported.

Sunday 4th December 2016

No incidents reported.

Saturday 3rd December 2016

No incidents reported.

Friday 2nd December 2016

No incidents reported.

Thursday 1st December 2016

No incidents reported.

Wednesday 30th November 2016

No incidents reported.

Tuesday 29th November 2016

No incidents reported.

Monday 28th November 2016

No incidents reported.

Sunday 27th November 2016

No incidents reported.

Saturday 26th November 2016

No incidents reported.

Friday 25th November 2016

Maintenance - Software update 7.16.11.4

This update includes key bug fixes.

Key areas

  • Help your Organization, do business in local and foreign currencies using Record currency
Pacific East Asia South Asia & Middle East Europe Americas
14:00 GMT 18:00 GMT 17:00 GMT 03:00 GMT 08:00 GMT
Time: Servers in different regions will be updated at different times, as noted above.
Impact: None, Service will be available during this update, without any disruption.

Posted On: Nov 25th, 05:30 GMT

Thursday 24th November 2016

No incidents reported.

Wednesday 23rd November 2016

Vtiger Server Maintenance - Subset of Australia, Japan, US-East regions

Update - We have completed the process of maintenance smoothly, we appreciate your patience.
November 27, 07:15 AM GMT


On November 27th 2016 at 06:00 AM GMT, we will be upgrading the infrastructure to improve CRM performance. We anticipate this planned maintenance will take between 2 and 3 hours to perform.

This upgrade will enhance the performance and capacity of the servers. During this maintenance window, Vtiger CRM service will not be accessible and all background operations scheduled during this time frame will be paused. All operations related to the service will resume immediately after the maintenance window ends.

This upgrade is only meant for one of the subset of Australia, Japan, US-East regions servers.