Past incidents

Update :

Issue has been resolved and saving records in CRM is operational.

Identified the issue and resolving the same in all instances.

Investigating - Currently some instances might experience problems while saving records in CRM, Our Engineering Team is working on the fix
Jan 19, 10:05 GMT

Key areas

• Add a custom field in Module Layouts and Fields of type Rich Text Area to get basic editor options in a record view.
• Enable SLA behaviour for custom status values in Case.
• Resolution Time field added to Cases module. This field shows up the time spent in all states when SLA clock is running.
• Workflow Send Email Task is ruled out for invalid TO email addresses.
• Enable the BCC address checkbox in Mailbox settings to view the replies in your email account (gmail/yahoo/hotmail,etc.)
• Spellcheck option is now also available in Email compose window and Case reply window.
• On deleting a module, a warning message is displayed - All the Workflows, Reports(including this module as secondary module), Dashboard Widgets, Print Templates, Email Templates, and other related records to this module will be deleted.

Usability areas:

• Merge is disabled if the Delete Permission is denied for a user in Profiles.
• Allow Customer to select Timezone for Appointment link, if timezone match not found.
• Option to Auto fill form data in Appointment pages.
• Links are clickable in Inbox Comments tab.
• Email Templates are now supported in all domains and browsers.
• Default Satisfaction Survey workflow triggers - Only first time conditions are met.
  
  Impact: None, Service will be available during this update, without any disruption.

Update :

Email Campaigns is now operational as expected

Investigating - Currently email campaigns are getting delayed.
Jan 17, 11:00 GMT

Update :

Signup service is now operational as expected

Investigating - We are investigating issues of signup failures, please reach our support team if you need any assistance
Jan 12, 12:30 GMT

Update :

Email service is now operational as expected

Currently we are routing the mails via backup servers..

Some Instances might experience delays in mail delivery sent via default outgoing mail server.