Past incidents

Status Update – Vtiger Mailroom Service (EU Region): Maintenance Completed

The scheduled maintenance on the Vtiger Mailroom service for the EU region has been successfully completed. All Mailroom operations, including email scanning and workflow actions, are now running normally.

If you notice any unexpected delays or issues with the Mailroom service, please contact us at support@vtiger.com.

Resolved:

We are pleased to confirm that the service impact caused by the global outage with our 3rd party provider is now fully resolved.

Status: All systems are now up and running without any known issues.

Resolution: The issue with our 3rd party service provider is now resolved, and our rerouted traffic is fully stable.

Posted On: Last Update:Tuesday 18th Nov 2025 17:44 GMT

Mitigation Action Taken:We have successfully rerouted the traffic away from the affected third party services to immediately mitigate the service impact and restore accessibility.

Posted On: Last Update:Tuesday 18th Nov 2025 13:45 GMT

Service Disruptions Our site is currently impacted by the third party service outage. We are experiencing service disruption as a result. If you are unable to log in or access your data, please reach out to our Support Team for immediate assistance.

We apologize for the inconvenience and will update you as soon as we have an estimated time of recovery.

Posted On: Last Update:Tuesday 18th Nov 2025 12:03 PM GMT