Past incidents

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Email campaign delivery 2 to 24 hours behind schedule.

Resolved - The Email campaigns are now working normally.
Dec 24, 15:22 GMT

Update - We have added more mail servers (nodes), to increase the throughput.
Dec 24, 6:00 GMT

Update - Currently email campaigns are encountering a delay because of the heavy flow of emails.
Dec 24, 05:30 GMT

Maintenance - Software update 7.15.12

Default 'All' filter columns can now be configured by Admins
You can now send targeted campaigns by segmenting lists based on users who did not engage with the previous campaigns.
Domain field added in Organization record to help match incoming emails to Organizations. Cases created from emails are marched automatically with Organizations. Multiple domains for a company is also supported.
Admins can now configure personalized lists and share with users. For example, Cases assigned to me, My Group Cases, My team Opportunities
Reference Fields in Webforms can be used to link web data to an existing record in Vtiger
Recycle Bin now shows deleted time and who deleted it.
User can set only one alert for SLA violations (earlier, 2 alerts were mandatory)
Export Report in PDF format.
Email templates will now display dates in the user's preferred date format.

Impact: Service will continue to be available through out the maintenance window.

Pacific	East Asia	South Asia & Middle East	Europe	Americas
14:00 GMT	18:00 GMT	17:00 GMT	03:00 GMT	08:00 GMT

Time: Servers in different regions will be updated at different times, as noted above.

Posted On: Dec 23rd, 12:00 GMT

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