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All systems are functional.

Past incidents

Saturday 11th March 2017

No incidents reported.

Friday 10th March 2017

No incidents reported.

Thursday 9th March 2017

Maintenance - Software update 7.17.3.1

This update includes usability,feature enhancements and bug fixes.

Key features:

1. Set reminders on Inbox and Email Conversation to follow up on an email with just one click.


2. Mark the email as done while replying from Inbox and related email. Email is moved to Done folder and reopened on a reply or reminder.


3. Daily digest email includes any email not replied by mailbox user. It includes any Contact emails awaiting for a response and any email reminder overdue.


4. Dependent picklist in Inventory line items to support product hierarchy.

  • a. Reference field search pop-up in any module populates picklist dependent values in search columns.
  • b. Line item product pop-up retains the selected dependent picklist values in product search columns.

5. Sales Stages not adhering to picklist dependency bug is resolved.


6. Permalink option to copy the direct link of each comment in an conversation to highlight the comment.


7. @mentioned users can view attached files and also send email with attached file via notified email with 5 MB as maximum size limit.


8. Followers of the record can attach file and reply to the comment via notified email.


9. Option to view email failure reason in detailed email report.


10. Send Email and create a Case in one action.


11. Suspended and closed account users are redirected to Billing page.


Limits:

a. Limits on Scheduled Workflows

    Edition/Tier Sales Starter Sales Professional Support Starter Support Professional Ultimate
    Scheduled Workflow(Overall limit) 10 25 10 25 30
    Hourly limits (Overall) 1 2 1 2 3
    Daily limits (Overall) 5 10 5 10 15

b. Limits on Custom Fields

    Edition/Tier Sales Starter Sales Professional Support Starter Support Professional Ultimate
    Custom Fields (per module) 150 300 150 300 300
    Text Fields 150 150 150 150 150
    Text Area Fields 10 10 10 10 10
    Rich Text Fields 2 2 2 2 2
    Items per Picklist 1000 1000 1000 1000 1000
    Characters per Picklist value 100 100 100 100 100

c. Limits on sending emails

  • Compose email TO field is restricted to have only 1 email address.
  • Limit on number of recipients while sending emails from Listview - Mass edit is restricted to 10.

d. Daily limits on transaction emails on using Vtiger Outgoing Server.

  • Free trial - 50 emails per instance(all users) per day.
  • Free Edition - 50 emails user/day.
  • Sales and Support Starter(after first payment) - 300 emails user/day.
  • Exclusive, Premium and Ultimate Edition(after first payment) - 500 emails user/day.

Usability:

All the comments are shown in 1-level view with the latest comment on top of the Comments widget.


Service Impact : None. Service will be available during this update, without any disruption.


Pacific East Asia South Asia & Middle East Europe Americas
14:00 GMT 18:00 GMT 17:00 GMT 03:00 GMT 08:00 GMT

Time : Servers in different regions will be updated at different times, as noted above.


Updated On: Thursday, 9 March 2016 06:45 GMT
Global Search not working for some customers in Europe Region

Investigating - Currently Global Search is not working for some of the customers in Europe region, we are investigating the issue and will keep you updated regarding the progress.
Mar 09, 02:00 GMT


Identified - Issue has been identified and we are currently syncing the data.
Mar 09, 03:00 GMT

Wednesday 8th March 2017

No incidents reported.

Tuesday 7th March 2017

No incidents reported.

Monday 6th March 2017

No incidents reported.

Sunday 5th March 2017

No incidents reported.

Saturday 4th March 2017

No incidents reported.

Friday 3rd March 2017

Subset of US customers facing slowness

Resolved - The slowness issue has been resolved successfully. During this time, a subset of US customers may have experienced slowness to access the Vtiger application. Thank you for your patience.
Mar 03, 22:30 GMT


Monitoring - Currently few of the servers in US region is behaving abnormally, we are investigating the issue and will keep you updated regarding the progress.
Mar 03, 20:38 GMT

Thursday 2nd March 2017

No incidents reported.

Wednesday 1st March 2017

No incidents reported.

Tuesday 28th February 2017

No incidents reported.

Monday 27th February 2017

No incidents reported.

Sunday 26th February 2017

No incidents reported.

Saturday 25th February 2017

Email campaign services: Unavailable

Service update

  • We will be performing maintenance on our email campaign servers this Thursday March 2, 2017 between 04:30 UTC 12:30 UTC. Our email campaigns service will be unavailable during this maintenance. Please reschedule, any email campaigns scheduled during this time. This maintenance is required to improve the availability of the service.

Impact: Email campaign, Service will be unavailable during this update.

Posted On: Feb 27th, 12:00 GMT

Service update

  • Maintenance under progress, we will keep you updated

Posted On: Mar 2nd, 05:15 GMT

Maintenance completed

  • Maintenance completed, email campaign service operational now.

Posted On: Mar 2nd, 07:00 GMT