Past incidents

Update:

COMPLETED maintenance in Europe Region

STARTED maintenance in Europe Region

COMPLETED maintenance in South Asia,Middle East & Pacific Region

STARTED maintenance in South Asia,Middle East & Pacific Region

COMPLETED maintenance in East Asia Region

STARTED maintenance in East Asia Region

We will be performing maintenance on our nodes that handle Global Search services. During this maintenance operation, CRM Global Search service will be offline and users will not be able to search across their records.

we will provide an update as the maintenance window progresses and apologize for any inconvenience this may cause you.

Scheduled maintenance completed successfully. We thank you for your patience.

Posted On: Sunday, 25 June 2017 08:30 GMT

Scheduled system maintenance will be performed on our nodes. This maintenance is being implemented in order to improve stability and to safeguard our nodes against security vulnerabilities.

Note: Maintenance will be done region-wise and customers may experience a 5-10 minute disruption during this time.

Resolved - We've resolved the issue impacting Webservice login, Outlook plugin and Thunderbird plugin. Our apologies for the inconvenience!

Posted On: Tuesday, 20 June 2017 16:50 GMT

Update - We have identified the cause and deploying the fix.

Posted On: Tuesday, 20 June 2017 16:23 GMT

Investigating- We are investigating issues with Webservice login, Outlook plugin and Thunderbird plugin. We are working on it and will post an update about the fix shortly.

Posted On: Tuesday, 20 June 2017 16:00 GMT

Key enhancements:

Usabilities:

1. Click on Chat from Touchpoints redirects to detail view of the record.
2. View only the users belonging to the group under dropdown in inbox.
3. Idle indicator is dissolved for cases in Resolved state.
4. "Messenger and notification sounds changed".

Service Impact : None. Service will be available during this update, without any disruption.

Time : Servers in different regions will be updated at different times, as noted above.

Posted On: Monday, 19 June 2017 05:30 GMT