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All systems are functional.

Past incidents

Wednesday 11th October 2017

No incidents reported.

Tuesday 10th October 2017

No incidents reported.

Monday 9th October 2017

Login Issue

Issue:A couple of our login jobs failed at one of our nodes in Singapore region between 08 October 2017 19:30 UTC and 09 October 2017 01:00 UTC.

Cause: This issue happened almost immediately after performing complete CRM backups that resulted in failed disk controller.

Resolution: Our operations team has resolved the issue and confirmed that login is working again as expected. You can reach out to our Support team at [email protected] if you have any additional questions.Thank you for your patience.

Posted On: Monday, 08 October 2017 23:00 GMT

Maintenance - Software update 7.17.10.1

New feature:

  • Introducing a new tab called Usage details in the Settings to view storage, emails, webhooks, and web services usages along with their maximum limit.

Enhancements:

  1. Business hours can now be configured to include breaks in working hours.
  2. Approvals enhancements
    1. Record pending for approval is auto-approved when entry criteria are met, but none of the rules match. Same applies when an approver is same as record submitter.
    2. Approvers can respond to the record waiting for approval from their email inboxes and Vtiger 360 mobile.
  3. Comments are available for Task records in list view and detail view.
  4. Print templates enhancements
    1. Options to delete “default templates” and also deactivate existing print templates.
    2. Print templates of the inventory modules display the tax amounts along with the percentage.
  5. In Module manager, you can now move the custom modules from one app category to another.
  6. ‘Assigned to’ field selection displays deleted and suspended users in a separate section.

Service Impact : None. Service will be available during this update, without any disruption.

Pacific East Asia South Asia & Middle East Europe Americas
14:00 GMT 18:00 GMT 17:00 GMT 03:00 GMT 08:00 GMT

Time : Servers in different regions will be updated at different times, as noted above.

Posted On: Monday, 09 October 2017 05:10 GMT

Sunday 8th October 2017

No incidents reported.

Saturday 7th October 2017

No incidents reported.

Friday 6th October 2017

No incidents reported.

Thursday 5th October 2017

No incidents reported.

Wednesday 4th October 2017

No incidents reported.

Tuesday 3rd October 2017

No incidents reported.

Monday 2nd October 2017

No incidents reported.

Sunday 1st October 2017

No incidents reported.

Saturday 30th September 2017

No incidents reported.

Friday 29th September 2017

No incidents reported.

Thursday 28th September 2017

No incidents reported.

Wednesday 27th September 2017

No incidents reported.