Past incidents

New Features:

1. Vtiger Buzz extension for Chrome.

Be plugged in even when you’re not in Vtiger CRM. Vtiger Buzz reminds you when you have a meeting, notifies you when you have a message from a colleague, alerts you when something needs your attention (ex: quote waiting for approval, an opportunity that is idle..)

Enhancements:

1. Select multiple files or folders from a Google Drive or Dropbox to upload it to Vtiger Documents.
2. Stop repeated alerts on the same email in Notification Preferences.
3. The character limit for each tweet is doubled to 280.

Usability:

1. Reports record view is revamped.
1. All the buttons are changed to icons and moved to the extreme right.
2. Labels are enhanced to maintain consistency. For eg, Modify Conditions label is changed to Report Conditions.
2. Renamed Notification Center to Vtiger Buzz.

This update also includes fixes for bugs and minor usability issues.

Posted On: Friday, 05 January 2018 03:00 GMT

Notice - The recently disclosed research regarding side-channel analysis of speculative execution on modern computer processors (CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754) has forced our infrastructure providers to schedule an immediate maintenance. During this maintenance your instance might expect a partial outage, in case you have any questions please reach us via support channels.

New Features:

1. Internal Help Desk

Internal tickets will allow employees to raise issues pertaining to IT, facilities, payroll, etc. It will eliminate the needs for a separate service desk and reduce silos. Tickets can be routed to the right departments and dedicated SLAs can be configured based on urgency of issues. Employees need to be added into the system before they can raise issues.

2. Employees module

The Employees module will allow you to capture all of your employees’ information in Vtiger. It is primarily used by the Internal Help Desk module to allow employees to raise issues internal tickets. While every user of Vtiger will be an employee, the opposite need not be true.

Enhancements:

1. Support Insights is enhanced
1. Agent performance metrics shows managers how their agents are performing on key metrics, with the ability to drill down by priority
1. Case load handled
2. Number of SLA Violations and Escalations
3. Customer happiness rating
4. Number of reopens
5. Resolution time
2. SLA performance chart has been enhanced to include Happiness Rating to give support managers a complete view. A high SLA fulfillment rate accompanied by low happiness rating may shed light on poor quality of resolutions.
2. Line items in any inventory modules - Quotes, Invoice, SO and PO can be logically grouped by a Section.
3. Now, view Touchpoints in a record’s Quick Preview or reorder the tabs in Preview from Relationships settings.
4. Restrict non-admin users to assign records to All/Groups that aren’t concerned to them.
5. The Multipath workflow > Actions step is updated with 2 Multi-select options - Contain and does not contain for selection.
6. Amount in Words field referred in Print Templates is shown in User Preferred language.
7. Send Reminders is reduced from 15 to 0 minutes, so that you never miss any reminders notification.
8. Tasks notification are sent before Task Start Time (instead of the Calendar Day Start Time).

Usability:

1. Current stage of an Opportunity progression bar is highlighted by a stage marker in addition to color coding the active stage.
2. A user is prompted to save a text when he/she navigates away from the current page.

Posted On: Monday, 25 December 2017 07:15 GMT