Past incidents

Update

Root Cause and Resolution

At 5:18 AM GMT, during a minor maintenance update, meant to improve run time security, a human error resulted in wrong configuration setting which prevented user operations. This issue was detected immediately and the configuration was corrected to resolve the issue within 29 minutes.

Corrective and Preventive Measures

We are taking the following steps to prevent recurrence.

1. Reviewing deployment process to ensure such issue is caught during internal testing.
2. Auditing other critical configuration scripts.
3. Adding additional input validation checks in scripts.

Apr 16, 07:25 GMT

Fixed - The issue has been fixed and the service is operational.
Apr 16, 05:47 GMT

Identified - We have identified the issue and are currently working on the resolution.
Apr 16, 05:22 GMT

Investigating - We are investigating reports of warnings showing up on CRM pages.
Apr 16, 05:18 GMT

In this release we have resolved a large number of bugs.

1. Send messages using a new SMS Provider - ZoomConnect.

Enhancements:

1. Sync Inventory Asset Account, Sales Account, and Purchase Account of a product or a service from Xero to Vtiger.
2. Deny non-admin users from assigning records to groups using Vtiger Roles.
3. When no SLA is chosen for a case, the SLA Time Remaining metric displays No SLA selected.
4. Webservices - Describe API now displays the length of a field
5. Email notifications show more meaningful preview text in Email clients.

Usability:

1. Added a hyperlink to open related Email Campaigns of a contact or an organization in a new tab.
2. All Open Cases and My Open Cases list filters are renamed to All Outstanding Cases and My Outstanding Cases respectively.
3. Twelve more fonts added to the Print Templates.