Past incidents

Completed:

Vtiger CRM maintenance completed successfully. We thank you for your patience. Please report any questions or issues to [email protected]

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Sunday, 30 September 2018 at 06:00 AM UTC, our Operations team will be performing an infrastructure upgrade to enhance performance and capacity of our CRM servers in Asia Pacific(Tokyo,Sydney,Mumbai), Europe(Ireland,Frankfurt) and US-East(N.Virginia) regions.We expect this planned maintenance to take 3 hours to complete.

Affected services: During the maintenance period, access to Vtiger CRM will be unavailable.

Resolved:

Issue resolved by forcefully clearing the vtiger website cache at 08:05 GMT. Vtiger Login is functioning normally.

If issue still exist please do hard refresh or clear cache in your browser

Write to us at [email protected]. We will review and respond to all requests.

Posted On: Friday, 28th Sep 2018 08:10 GMT

Login issue from Website https://www.vtiger.com/login at 07:55 GMT , 28/09/2018.

Sorry for the inconvenience.

Posted On: Friday, 28th Sep 2018 07:58 GMT

Completed:

Vtiger CRM maintenance completed successfully. We thank you for your patience. Please report any questions or issues to [email protected]

Scheduled maintenance is currently in progress. We will provide updates as necessary..

On Sunday, 23 September 2018 at 06:00 AM UTC, our Operations team will be performing an infrastructure upgrade to enhance performance and capacity of CRM servers in Singapore region. We expect this maintenance to take one hour to complete.

Affected services: During the maintenance period, access to Vtiger CRM in Singapore region will be unavailable.

Enhancements:

1. Parent-child relationship adheres during a field lookup search in a record to show only relevant record in the search.
2. Added support to access Quota table from Webservices API and Power BI using OData.
3. Customer Portal enhancements
1. You can now set up a time-based greeting for the portal home page.
2. Enable ‘Account Representatives Widget’ to let your customers view their account’s representatives details in the Portal.
4. You can now set up the number of ‘User active sessions’ in the Authentication page.
   The maximum number of active sessions across all devices is 10.
5. You can now filter the record updates by users and system in a record.
6. Option to synchronise received payments between Vtiger, Xero, and Quickbooks is now available.
7. You can now set up an autoresponder email campaign that triggers based on date, time and frequency.
   Example, you can trigger follow up autoresponder campaign 1 hour after a contact clicks on a specific link.
8. Supported inclusion of DocuSign's custom fields in a Print Template using ‘Esign tabs and custom fields’ block.
9. When you click on Send email with PDF option from Purchase Order the related vendor’s address is automatically captured in the ‘TO’ field.
10. Chart report can be clicked through to view all the related data rows.
11. On triggering a call via Asterisk provider, the record ID is sent to the provider.
12. You can now include ‘Comment’s Source’ as a row or a column in Reports.
13. All active admins are notified when a webhook fails.
14. ‘Summary View’ is added to the following modules.
1. Products
2. Services
3. Vendors
4. Assets
5. FAQ

1. Reports with current month filter adhere to the user preferred timezone.

Usability:

1. Enable ‘Authorize.net’ gateway to have ‘Autopay’ mode of subscription.
2. The UI of the Roles settings page is enhanced to have a more user-friendly experience.
3. The ‘All modules’ block in Notification Center settings is renamed to ‘Common Alerts’.

Posted On: Friday, 21 September 2018 16:51 UTC