Past incidents

New Editions:

1. New Sales Enterprise edition in Sales product stack.

2. Ultimate edition is renamed to Vtiger one professional.

3. New Vtiger one enterprise edition in Vtiger one product line.

New Features:

1. Light User Roles

Create users with new types - Single App, Light Agent.

2. Co-owners

Assign co-owners to a record to allow record access to multiple owners and their supervisors based on role hierarchy

3. 2-way sync between Vtiger and IMAP providers

2-way sync between Vtiger and IMAP providers lets you access all your emails in Vtiger without opening the email client.

Enhancements:

1. Mentions and Activity Reminders moved to user-level Notification Preferences.
2. Appointment’s reminder email to the Contact is now sent from the event owner’s email address.
3. In addition to Google, a user can log in via LinkedIn, Office365, Facebook, and Twitter IdP SSO.
4. You can now schedule a report to all admins.
5. Option to convert to HelpDesk free edition from a paid helpdesk plan is available.
6. Admins can now view the Roles linked to a Profile on the profile set up page.
7. Tags are available as conditions in Marketing lists, Module lists and Reports.
8. You can configure ‘Reply to’ email address in an Email Campaign.
9. OData API is enhanced to retrieve module specific information.
10. Option to copy terms and conditions clause to the new record generated from the base inventory record.

EX: For example, Quote terms and conditions can be copied onto the new invoice generated from a quote record.

Usability:

1. List View is now available for Roles in addition to the tree view.
2. Workflow & Approval Send Email action gets cancelled if the from and reply-to email addresses are not verified.
3. Case interactions is available in preview mode.
4. Login Here link in Customer Portal Login details email can be renamed from Layouts Editor.
5. Customer name field in Assets module is renamed to Organization name.



CRM with below 30 users:




Asia Pacific				Europe		US East
Tokyo	Singapore	Mumbai	Sydney	Ireland	Frankfurt	N.Virginia
13 Nov 2018	13 Nov 2018	14 Nov 2018	19 Nov 2018	16 Nov 2018	16 Nov 2018	19 Nov 2018
18:00 UTC	17:00 UTC	20:30 UTC	14:00 UTC	03:00 UTC	03:00 UTC	08:00 UTC




CRM with 30 users and above:




Asia Pacific				Europe		US East
Tokyo	Singapore	Mumbai	Sydney	Ireland	Frankfurt	N.Virginia
21 Nov 2018	21 Nov 2018	21 Nov 2018	21 Nov 2018	21 Nov 2018	21 Nov 2018	21 Nov 2018
18:00 UTC	17:00 UTC	20:30 UTC	14:00 UTC	03:00 UTC	03:00 UTC	08:00 UTC

Posted On: Tuesday, 13 Novober 2018 8:00 AM UTC

Completed:

Vtiger CRM maintenance completed successfully. We thank you for your patience. Please report any questions or issues to [email protected]

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Sunday, 11 November 2018 at 06:00 AM UTC, our Operations team will be performing an infrastructure upgrade to enhance performance and capacity of few CRM servers in Europe(Ireland) region.We expect this planned maintenance to take 3 hours to complete.

Affected services: During the maintenance period, access to Vtiger CRM will be unavailable for a subset of customers in Europe(Ireland) region

Completed:

Vtiger CRM maintenance completed successfully. We thank you for your patience. Please report any questions or issues to [email protected]

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Sunday, 4 November 2018 at 06:00 AM UTC, our Operations team will be performing an infrastructure upgrade to enhance performance and capacity of few CRM servers in Europe(Ireland) region.We expect this planned maintenance to take 3 hours to complete.

Affected services: During the maintenance period, access to Vtiger CRM will be unavailable for a subset of customers in Europe(Ireland) region