Past incidents

New Features:

1. Employee Portal

Enable self-service for your employees to create and track Internal Tickets using employee portal.

2. Internal Ticket Insights

Visualise and track your team’s performance on resolving Internal Tickets using Insights feature.

Enhancements:

1. Vtiger-Magento extension is now compliant with Magento 2.0 and above.
2. Currency fields mapping is now available in Vtiger-Zapier integration.
3. In Customer Portal settings, admin can now configure the portal to allow customers to edit their personal and organizational information.
4. You can now send an SMS from a closed Contact record.
5. Admin can allow users to have a maximum of 4 active sessions concurrently.
6. Custom fields of type ‘User’ in a module are unavailable to map to Customer Portal.
7. When a customer submits a webform and doesn’t enable the Email opt-in checkbox, the opt-in field value in the CRM is set to NONE.
8. You can now create/update folders of the Document module using Webservices API.

Usability:

1. Support App is renamed as HelpDesk App.
2. Assign the related records to the same user as of the parent record via Workflow-Update action.
3. In the Email Compose window, the Appointment link, Survey link, and Document link are available under the ‘Insert Links’ drop-drop menu.

Posted On: Tuesday, 03 December 2018 8:00 AM UTC

In this release, we have fixed a few bugs and improvised the software performance.

Posted On: Monday, 19 Novober 2018 11:22 AM UTC