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All systems are functional.

Past incidents

Tuesday 4th December 2018

No incidents reported.

Monday 3rd December 2018

Maintenance - Software Update 7.18.12.1

New Features:

  1. Employee Portal
  2. Enable self-service for your employees to create and track Internal Tickets using employee portal.

  3. Internal Ticket Insights
  4. Visualise and track your team’s performance on resolving Internal Tickets using Insights feature.

Enhancements:

  1. Vtiger-Magento extension is now compliant with Magento 2.0 and above.
  2. Currency fields mapping is now available in Vtiger-Zapier integration.
  3. In Customer Portal settings, admin can now configure the portal to allow customers to edit their personal and organizational information.
  4. You can now send an SMS from a closed Contact record.
  5. Admin can allow users to have a maximum of 4 active sessions concurrently.
  6. Custom fields of type ‘User’ in a module are unavailable to map to Customer Portal.
  7. When a customer submits a webform and doesn’t enable the Email opt-in checkbox, the opt-in field value in the CRM is set to NONE.
  8. You can now create/update folders of the Document module using Webservices API.

Usability:

  1. Support App is renamed as HelpDesk App.
  2. Assign the related records to the same user as of the parent record via Workflow-Update action.
  3. In the Email Compose window, the Appointment link, Survey link, and Document link are available under the ‘Insert Links’ drop-drop menu.

CRM with below 30 users:


Asia Pacific Europe US East
Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
03 Dec 2018 03 Dec 2018 05 Dec 2018 10 Dec 2018 06 Dec 2018 06 Dec 2018 10 Dec 2018
18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

CRM with 30 users and above:


Asia Pacific Europe US East
Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
12 Dec 2018 12 Dec 2018 13 Dec 2018 12 Dec 2018 12 Dec 2018 12 Dec 2018 12 Dec 2018
18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

Posted On: Tuesday, 03 December 2018 8:00 AM UTC

Sunday 2nd December 2018

No incidents reported.

Saturday 1st December 2018

No incidents reported.

Friday 30th November 2018

No incidents reported.

Thursday 29th November 2018

No incidents reported.

Wednesday 28th November 2018

No incidents reported.

Tuesday 27th November 2018

No incidents reported.

Monday 26th November 2018

No incidents reported.

Sunday 25th November 2018

No incidents reported.

Saturday 24th November 2018

No incidents reported.

Friday 23rd November 2018

No incidents reported.

Thursday 22nd November 2018

No incidents reported.

Wednesday 21st November 2018

No incidents reported.

Tuesday 20th November 2018

No incidents reported.

Monday 19th November 2018

Maintenance - Software Update 7.18.11.2

In this release, we have fixed a few bugs and improvised the software performance.

Posted On: Monday, 19 Novober 2018 11:22 AM UTC