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Past incidents

Saturday 31st August 2019

Important - Scheduled Maintenance - Sunday, September 1st 2019
  • Completed:

    • The scheduled maintenance has been completed and all instances are now operating normally.

  • Maintenance:

    • We want to make you aware that we will be performing system maintenance activities this Sunday (01/09/19) from 6:30 AM UTC to 7:30 AM UTC. .


    Vtiger CRM service will not be accessible during this time window, and all background operations scheduled during this time frame will be paused.


    All operations will resume immediately after the end of the maintenance window., If you have any questions or concerns, Please reach us at [email protected]

    Posted On: Thursday, 29 Aug 2019 13:40 GMT

    Friday 30th August 2019

    No incidents reported.

    Thursday 29th August 2019

    No incidents reported.

    Wednesday 28th August 2019

    No incidents reported.

    Tuesday 27th August 2019

    No incidents reported.

    Monday 26th August 2019

    No incidents reported.

    Sunday 25th August 2019

    No incidents reported.

    Saturday 24th August 2019

    No incidents reported.

    Friday 23rd August 2019

    Maintenance - Software Update 7.19.8.2

    Enhancements:
    1. You can now receive inbound SMS with the Twilio integration.
    2. For the Cases created via Mailroom,if there's a mismatch between the Contact's from email address and its Primary email then on reply action,the CRM includes the from email address as CC.
    3. You can now downgrade your plan to a free plan.
    4. Salespersons can now see the Sales Insights based on the financial years/quarters.
    5. Admin now has an option to assign the picklist values to the Roles and their Subordinates.

    CRM with below 30 users:
    Asia Pacific Europe US East
    Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
    21 August 2019 21 August 2019 21 August 2019 26 August 2019 23 August 2019 23 August 2019 26 August 2019
    18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

    CRM with 30 users and above:
    Asia Pacific Europe US East
    Tokyo Singapore Mumbai Sydney Ireland Frankfurt N.Virginia
    28 August 2019 28 August 2019 28 August 2019 28 August 2019 28 August 2019 28 August 2019 28 August 2019
    18:00 UTC 17:00 UTC 20:30 UTC 14:00 UTC 03:00 UTC 03:00 UTC 08:00 UTC

    Posted On: Friday, 23 AUGUST 2019 09:00 AM UTC

    Network Connectivity Issues in Japan Region

    Investigating:

    On Friday, 23 August 2019 at 04:30 AM UTC, an incident was reported that impacts CRM services with one of our node in Japan Region.

    Posted On: Friday, 23 August 2019 at 04:30 AM UTC


    Update:

    We're working with our service provider in investigating network connectivity issues for a server in Japan Region, and we have not recevied an update from our service provider about the timeline.

    Posted On: Friday, 23 August 2019 at 05:20 AM UTC


    Update:

    we can see that the situation is recovering

    Posted On: Friday, 23 August 2019 at 05:30 AM UTC


    Resolved:

    The issue has now been resolved and CRM is operational as expected.

    If you have any questions or concerns, Please reach us at [email protected]

    Posted On: Friday, 23 August 2019 at 05:40 AM UTC

    Thursday 22nd August 2019

    No incidents reported.

    Wednesday 21st August 2019

    No incidents reported.

    Tuesday 20th August 2019

    No incidents reported.

    Monday 19th August 2019

    No incidents reported.

    Sunday 18th August 2019

    No incidents reported.

    Saturday 17th August 2019

    No incidents reported.