Past incidents

Vtiger Mailroom service Maintenance: On Sunday, October 3rd, 2021 at 05:30 AM UTC, Vtiger Mumbai Mailroom service will undergo scheduled maintenance. We anticipate this planned maintenance will take between 8 hours to complete.

Affected services: During this maintenance window, Vtiger mailroom service will not be accessible and all background operations scheduled during this time frame will be paused. All operations related to the Mailroom service will resume immediately after the end of the maintenance window.

Update: If you have any questions about the scheduled maintenance, feel free to contact us at [email protected].

Posted On: Thursday, 30 September 2021 10:56 am UTC

Resolved:
This incident has been resolved and service is now operational.
If you are still experiencing any issues, please contact our support at [email protected].

Posted On: Monday, 27 September 2021 18:20 pm UTC

Update:
Due to this issue, CRM access in US region is partially affected from 15:42 pm UTC.
We continue to work to minimize the impact on our customers while AWS outage persists. We apologize for any inconvenience.

Posted On: Monday, 27 September 2021 16:00 pm UTC

Investigating:
We have received an alert from our cloud infrastructure provider AWS about an ongoing outage with its storage services in US region (dashboard).
While no Vtiger services are affected at this moment, Our team continue to monitor this incident.

Posted On: Monday, 27 September 2021 11:15 am UTC