Resolved:
This incident has been resolved and all services are now operational.
If you are still experiencing any issues, please contact our support at [email protected].
Posted On: Wednesday, 22 December 2021 14:58 pm UTC
Update:
We have reported the issue to our Cloud Service Provider(AWS).
AWS has implemented a solution to restore service in the impacted Availability Zone (USE1-AZ4) in the US-EAST-1 region.
Part of our services in US-EAST-1 are now running as expected.
Posted On: Wednesday, 22 December 2021 14:32 pm UTC
Update:
Customer Impact: The following Vtiger CRM services were affected
- Vtiger CRM access for subset of US customers
- Vtiger CRM Email Campaign Service
- Vtiger CRM login
Posted On: Wednesday, 22 December 2021 13:26 pm UTC
Investigating:
We are currently monitoring the AWS incident in US-EAST-1 region and its impact on our CRM services.
Incident Start Time: 12:35 pm UTC Wednesday, 22 December 2021
Posted On: Wednesday, 22 December 2021 12:55 pm UTC
