Past incidents

Identified : Incident Start: October 20, 2025 – 7:10 AM UTC Last Updated: October 20, 2025 – 10:10 AM UTC

Impact: Some users experienced delays in receiving two-factor authentication (2FA) codes and password reset emails between approximately 7:10 AM and 10:00 AM UTC. This was due to an AWS SES issue in the US-EAST-1 region causing increased error rates and latency for outbound transactional emails.

Current Status: AWS has reported that services have largely recovered, and email delivery operations have returned to normal. We continue to monitor the system to ensure full resolution.

Next Steps:

We are continuing to monitor our email delivery queues for any residual delays.

Users who still experience delays are advised to retry or request new 2FA or reset emails.

Root Cause: The issue was related to AWS SES and DynamoDB disruptions in the US-EAST-1 region, which impacted message delivery and authentication services..

Investigating:

Apologies for any inconvenience. Global Search is experiencing a service disruption on the Europe Ireland Region. For assistance, please contact [email protected]. Thank you for your understanding.

We are pleased to inform you that the service disruption affecting Global Search on the Europe Ireland Region has been successfully resolved. All services are now fully operational. If you encounter any further issues or have any questions, please don't hesitate to contact our support team at [email protected]. Thank you for your patience and understanding during this period.