Past incidents

This update has many issue fixes.

Key feature:

▸ Vtiger Messenger for Internal Collaboration

• Chat with your employees within CRM
• Public/Private/Group chat with one or more employees in your Organization
• User can set the Chat status to Busy/Available

Key areas:

▸ Sales Insights Enhancement

• Role selected in Filter by Group/Roles drop down, shows all data reporting to this Role.
• Sales stage last modified date is available as a date filter to view sales insights reports.

▸ Inbox

• Based on the last view, user is redirected to either Email view or Conversation view in related Emails of a record.
• Any My Mailbox can be permanently deleted if there are no conversations linked to other mailboxes or entity modules. Duplicate mailboxes with the same name is not allowed.
• Private emails in Conversation views of related Emails will follow Role-Based hierarchy and Sharing Rules.
• Option to assign emails to a owner is available as a mass action in shared mailboxes.

▸ Settings

• Admin can enable/disable Print access from Profiles for specific modules.

▸ Reports

• Appointment confirmation Email sent to the meeting organizer is set to user’s preferred date time format defined in user preferences.
• Export Chart Reports now shows percentage values on the exported chart image.
• Chart report has an option to group by Created time (Day).

▸ Record actions

• Option to generate Subscription from Quotes and Sales order detail view actions.
• Option to add or select related record (eg, Organization, Contacts) from Documents related tab.
• Condition on image field (eg, Contact image, Leads image) available from List, Report and Workflow conditions.

▸ Mailchimp with Vtiger extension

• Extension upgraded to support 3.0 version of Mailchimp API.

▸ Case Resolution survey

• Allows you to capture customers’ feedback for any rating (Unsatisfied, Neutral, Satisfied).

▸ Zapier Sync

• Through Zapier sync you can assign records to users and groups.

Service Impact : None. Service will be available during this update, without any disruption.

Time : Servers in different regions will be updated at different times, as noted above.

Resolved : This issue was resolved and mail service is operational
Posted On: Dec 7th, 23:30 GMT
Identified : This issue was identified and our Engineering and Operations Team is working on the resolution. New mails are routed through backup mail service.
Posted On: Dec 7th, 22:00 GMT

Investigating : Currently you might experience some delays on mails sent via default outgoing mail server in US Region.
Posted On: Dec 7th, 20:54 GMT

This update includes key bug fixes.

Key areas

• Help your Organization, do business in local and foreign currencies using Record currency