Past incidents

Resolved : This issue was resolved and mail service is operational
Posted On: Dec 21st, 09:51 GMT
Identified : This issue was identified and our Engineering and Operations Team is working on the resolution. New mails are routed through backup mail service.
Posted On: Dec 21st, 08:45 GMT

Investigating : Currently you might experience some delays on mails sent via default outgoing mail server in SG Region.
Posted On: Dec 21st, 08:30 GMT

Resolved - Maintenance completed as expected, everything is functional.
Update - Vtiger.com site will be undergoing a scheduled maintenance from Dec 20th 2016 7:15 GMT to Dec 20th 2016 8:15 GMT during this time the login to CRM will be working normally, except sign-up's might be affected. We apologize for any inconvenience that this may cause.
Dec 20th, 07:00 GMT

Update - We have completed the maintenance process successfully, we appreciate your patience. If you have any issues, please report to [email protected]

Posted On: December 18, 08:00 AM GMT

On December 18th 2016 at 06:00 AM GMT, we will be upgrading the infrastructure to improve CRM performance. We anticipate this planned maintenance will take between 2 and 3 hours to perform.

This upgrade will enhance the performance and capacity of the servers. During this maintenance window, Vtiger CRM service will not be accessible and all background operations scheduled during this time frame will be paused. All operations related to the service will resume immediately after the maintenance window ends.

This upgrade is only meant for one of the subset of US-East region servers.