Past incidents

Update :

Signup service is now operational as expected

Investigating - We are investigating issues of signup failures, please reach our support team if you need any assistance
Jan 12, 12:30 GMT

Update :

Email service is now operational as expected

Currently we are routing the mails via backup servers..

Some Instances might experience delays in mail delivery sent via default outgoing mail server.

Key areas

• click Remind Me button on all records
• Webhooks to notify an external app when an event occurs in Vtiger.
• Reply to @mention email notification, adds as a comment in the CRM related record.
• Admins can disable Scheduled report option for non-admin users from Profiles.
• Export option for Email Campaigns stats
• Group by Integer fields option for Chart and Pivot Report.
  
  Impact: None, Service will be available during this update, without any disruption.

Update - We have completed the maintenance process successfully, we appreciate your patience. If you have any issues, please report to [email protected]

Posted On: January 01st 2017, 09:00 AM GMT

On January 01st 2017 at 06:00 AM GMT, we will be upgrading the infrastructure to improve CRM performance. We anticipate this planned maintenance will take between 2 and 3 hours to perform.

This upgrade will enhance the performance and capacity of the servers. During this maintenance window, Vtiger CRM service will not be accessible and all background operations scheduled during this time frame will be paused. All operations related to the service will resume immediately after the maintenance window ends.

This upgrade is only meant for subset of US-East region servers.

Posted On: December 27, 10:20 AM GMT