Past incidents

Update - We have completed the maintenance process successfully, we appreciate your patience. If you have any issues, please report to [email protected]

Posted On: January 22st 2017, 09:30 AM GMT

On January 22nd 2017 at 06:00 AM GMT, we will be upgrading the infrastructure to improve CRM performance. We anticipate this planned maintenance will take between 2 and 3 hours to perform.

This upgrade will enhance the performance and capacity of the servers. During this maintenance window, Vtiger CRM service will not be accessible and all background operations scheduled during this time frame will be paused. All operations related to the service will resume immediately after the maintenance window ends.

This upgrade is only meant for subset of Europe and Europe-Frankfurt region servers.

Posted On: January 18 2017 12:14 GMT

Update :

Issue has been resolved and saving records in CRM is operational.

Identified the issue and resolving the same in all instances.

Investigating - Currently some instances might experience problems while saving records in CRM, Our Engineering Team is working on the fix
Jan 19, 10:05 GMT

Key areas

• Add a custom field in Module Layouts and Fields of type Rich Text Area to get basic editor options in a record view.
• Enable SLA behaviour for custom status values in Case.
• Resolution Time field added to Cases module. This field shows up the time spent in all states when SLA clock is running.
• Workflow Send Email Task is ruled out for invalid TO email addresses.
• Enable the BCC address checkbox in Mailbox settings to view the replies in your email account (gmail/yahoo/hotmail,etc.)
• Spellcheck option is now also available in Email compose window and Case reply window.
• On deleting a module, a warning message is displayed - All the Workflows, Reports(including this module as secondary module), Dashboard Widgets, Print Templates, Email Templates, and other related records to this module will be deleted.

Usability areas:

• Merge is disabled if the Delete Permission is denied for a user in Profiles.
• Allow Customer to select Timezone for Appointment link, if timezone match not found.
• Option to Auto fill form data in Appointment pages.
• Links are clickable in Inbox Comments tab.
• Email Templates are now supported in all domains and browsers.
• Default Satisfaction Survey workflow triggers - Only first time conditions are met.
  
  Impact: None, Service will be available during this update, without any disruption.

Update :

Email Campaigns is now operational as expected

Investigating - Currently email campaigns are getting delayed.
Jan 17, 11:00 GMT

Update :

Signup service is now operational as expected

Investigating - We are investigating issues of signup failures, please reach our support team if you need any assistance
Jan 12, 12:30 GMT

Update :

Email service is now operational as expected

Currently we are routing the mails via backup servers..

Some Instances might experience delays in mail delivery sent via default outgoing mail server.