New Features:
- Employee Portal
Enable self-service for your employees to create and track Internal Tickets using employee portal.
- Internal Ticket Insights
Visualise and track your team’s performance on resolving Internal Tickets using Insights feature.
Enhancements:
- Vtiger-Magento extension is now compliant with Magento 2.0 and above.
- Currency fields mapping is now available in Vtiger-Zapier integration.
- In Customer Portal settings, admin can now configure the portal to allow customers to edit their personal and organizational information.
- You can now send an SMS from a closed Contact record.
- Admin can allow users to have a maximum of 4 active sessions concurrently.
- Custom fields of type ‘User’ in a module are unavailable to map to Customer Portal.
- When a customer submits a webform and doesn’t enable the Email opt-in checkbox, the opt-in field value in the CRM is set to NONE.
- You can now create/update folders of the Document module using Webservices API.
Usability:
- Support App is renamed as HelpDesk App.
- Assign the related records to the same user as of the parent record via Workflow-Update action.
- In the Email Compose window, the Appointment link, Survey link, and Document link are available under the ‘Insert Links’ drop-drop menu.
CRM with below 30 users:
CRM with 30 users and above:
Posted On: Tuesday, 03 December 2018 8:00 AM UTC
