Past incidents

Completed

The scheduled maintenance of the Europe & Frankfurt regio Email Campaign Server has been completed.

If you face any issues, please contact our support team at [email protected]. We thank you for your patience.

Posted On: Sunday, May 10, 2020, 06:52 AM GMT

Maintenance

We are conducting scheduled maintenance of the Europe & Frankfurt region Email Campaign Servers on May 10, 2020 from 04.30 AM GMT to 12:00 PM GMT. We anticipate this planned maintenance may take 7:30 hours to complete.

All background operations scheduled during this time frame will be paused, and you will not be able to access Vtiger's email campaigns.

Operations related to the email campaign will resume immediately after the maintenance window. If you have any questions, please feel free to reach us at [email protected]

Posted On: Wednesday,06 May 2020 09:10 GMT

Vtiger Mailroom service Maintenance: On Saturday, May 9th, 2020 at 04:30 AM GMT, Vtiger US Mailroom service will undergo scheduled maintenance for migration. We anticipate this planned maintenance will take between 6 hours to complete.

Affected services: During this maintenance window, Vtiger mailroom service will not be accessible and all background operations scheduled during this time frame will be paused. All operations related to the Mailroom service will resume immediately after the end of the maintenance window.

Update: If you have any questions about the scheduled maintenance, feel free to contact us at [email protected].

Enhancements:

1. New Payment Gateway - Stripe Integration is now available for the Subscription module.
2. Credits on the number of workflows have been doubled for the Vtiger One Edition.

CRM with below 30 users:

Asia Pacific				Europe		US East
Tokyo	Singapore	Mumbai	Sydney	Ireland	Frankfurt	N.Virginia
05 May 2020	05 May 2020	06 May 2020	11 May 2020	07 May 2020	07 May 2020	11 May 2020
18:00 UTC	17:00 UTC	20:30 UTC	14:00 UTC	03:00 UTC	03:00 UTC	08:00 UTC

CRM with 30 users and above:

Asia Pacific				Europe		US East
Tokyo	Singapore	Mumbai	Sydney	Ireland	Frankfurt	N.Virginia
13 May 2020	13 May 2020	13 May 2020	13 May 2020	13 May 2020	13 May 2020	13 May 2020
18:00 UTC	17:00 UTC	20:30 UTC	14:00 UTC	03:00 UTC	03:00 UTC	08:00 UTC

Posted On: Tuesday, 05 May 2020 13:30 PM UTC

Completed

The scheduled maintenance of the US region Email Campaign Server has been completed.

If you face any issues, please contact our support team at [email protected]. We thank you for your patience.

Posted On: Sunday, May 03, 2020, 01:40 PM GMT

Maintenance

We are conducting scheduled maintenance of the US region Email Campaign Server on May 03, 2020 from 5:30 AM to 1:30 PM GMT. We anticipate this planned maintenance may take 8 hours to complete.

All background operations scheduled during this time frame will be paused, and you will not be able to access Vtiger's email campaigns.

Operations related to the email campaign will resume immediately after the maintenance window. If you have any questions, please feel free to reach us at [email protected]

Posted On: Wednesday, 29 April 2020 05:00 GMT